KRA online PIN registration – forgotten or lost PIN

Do you want to make money online?

For individual -Kenya residents PIN registration, prepare the following information:

Your ID number
Your Date of birth
Your District

Your Mother’s last name
Your Father’s last name

Your year of birth

Your Address (P.O. BOX)

Your personal email address. Make sure you can access this email because your password will be emailed to you.

Click here on the KRA Website and select NEW TAX PAYER link enter the details above and print your PIN certificate.

For lost or forgotten PIN

For lost PIN certificates, of forgotten PIN send an email to [email protected] giving them your ID number to get details of your PIN . Alternatively, contact KRA Online support staff on this number: 020 2815059 or visit any KRA office near you.

Once you get your PIN number, you can register online and print the PIN details.
To register for the PIN go to On your right navigation click Taxpayer registration, under E-registration Services. Next page is written “Welcome to KRA Online services. Please enter your ‘User Id’ and ‘password’ to access to the system services.” Click on the link New Taxpayer Next page is written: “KRA has some information from you that allows you get a PIN.” Resident  Non Resident  Company  Choose and click Validate Next page; fill in the following; ID Number, Date of birth, District of Birth , Mother’s Last Name, Father’s Last Name and your Year of Birth. Note: For the Date of birth select day on the calendar, month (from the pull down menu) ; for year click the button with three dots. On the pull down menu 2009, and click on the sign until you get to the year you were born. The last page is straight forward, will need you to enter details depending on whether you are employed or self-employed, in business etc.

Review: This service is a step in the right direction and should be met with praise. At the very least a shorter queue is expected at the Times Towers and this will save a lot of time for those applying for the PIN certificates. The only barrier to this service is that the web developer overlooked usability of the service. This is very evident in that fact that visitors to the website have to ask for assistance from cyber café attendants. If web usability had been factored in the development process of the website then KRA Sessions with Cyber Cafes owners will not happen again, saving taxpayers money. And cyber cafe attendants will not, “have taken the liberty to introduce exorbitant charges relating to the services.” Web usability according to Wikipedia is an approach to make web sites easy to use for an end-user without assistance. The goal here is, “Don’t make a visitor think!” The broad goal of usability can be:

  1. Put the most important thing in the right place on a web page or a web application.
  2. To give the correct choices to the users, in a very obvious way.
  3. Present the information to the user in a clear and concise way.

Put most important thing in the right place: The url was advertised on radio local daily’s as a place where you register for you PIN. In this instance, Taxpayer registration is the main goal for visitors accessing the website. A link to Taxpayer registration should therefore be obvious, prominent on the landing page. The link for Taxpayer registration is hidden on the right navigation in small text. A visitor to the website gets there after trying all the other links on the website. Give the correct choices to the users in a very obvious way: Then the page that follows: the link for New Taxpayer is hidden by the text boxes for ‘Identification’ and ‘password’. While filling the field for date of birth there is button to click to be able to input the day/month/year. The button is not obvious. It should have a call to action like click here. I hope these pointers will help the designer make something that is easy to use. It will save the KRA time spend teaching the public how to use the online service and will prevent cyber café clients from paying for an otherwise free service.

Disclaimer: This information is relevant as of 20th April, 2011. Though I have tried to make it as accurate as possible, please if there is any problem confirm at

Web design and hosting from Ksh 350 per month.

115 thoughts on “KRA online PIN registration – forgotten or lost PIN

  1. I registered for My pin online but cant access the password because it was done by a cybercafe attendant who infact gave the wrong contact details.
    the district as per my id. is Bungoma and the Id no is 26022253
    kindly assist.

  2. iam a resident and i was trying to apply for pin.ihave input my personal data,but the system is telling me tat it is not matching with tat kra already has about me.pliz

    Richard Reply:

    @amos korir, Means just that, the info on your id..or your parents ID no not match is on the system. Cross check the birthday, location, first name etc. esp. your parents -as they are on their id.

  3. Habari?
    Please adjust the KRA online system to let people access copies of their lost PIN certificates. Traveling to Nairobi or so is indeed hard for people from some parts of the country.
    So far your work is marvellous – if only you would go the extra mile!


  4. could somebody out there help me sort out this i applied for online PIN Registration but i haven’t got a reply from the tax man

  5. I have forgotten my pin number and iam in a situation where i need can i confirm it through online?

  6. i have got a PIN but its proving impossible to register for the certificate online.i input my password but the system wont go beyond this stage. please help

  7. There is no provision for lost pins. How does someone recover a lost pin online.Telling Someone to input a pin number which you can’t locate is..not helping.

  8. Hello,
    i am a non resident from the D.R.Congo,
    and i am looking for the PIN no.
    i was at the TIMES TOWER this morning for that,
    and was told to go at a cybercafe to get it,
    but when i fill up a form it tells me that:
    YOUR DAT IS NOT CONSISTENT WITH DATA AT KRA, please correct it or go at a KRA station,
    i went with a copy of my Passport and the original,
    i left a copy of it ,and my information was put in system,
    gong back to the cybercafe its still telling the same,
    please help.

    Richard Reply:

    @emmanuel, Make sure you filling in as a non-resident.


  10. Finally got it! if you cant get the details right with KRA database, probably it is your date of birth! So enter 1st July and the correct year in that slot. this is very true if the D.O.B on your ID is 00.00.yy.
    Hope this info will help someone and reduce exploitation by cybers

  11. For the last two days have been trying to get a pin number and everyday i fill in the details am told to correct the information .Please help it is very frustrating

  12. I have no Job and I need the pin for one reason.
    What kind of job do I select.
    aAsking me of Area number. what this?
    Building. Do I just pick a building in town?

  13. hy, thanks for making work easier. i wanted to know, if i belong to the health sector, employed by the ministry of health as a doctor, when it comes to filling in ‘taxpayer obligation’ in the registration form, should i indicate ‘income tax company’ or should i indicate income tax individual’ ???
    please respond asap

    Richard Reply:

    @umar abdulsamad jin, Individual.

  14. I have tried on several occasions to apply for Pin No. registration online but without success. I always follow the procedure but have not succeeded.

    My problem is always on the month of birth and year of birth.

    Kindly advise me on how to pull down menu and select the month of birth. and lastly the year of birth

    Hoping to hear from you soonest.


    Asina Sabakaki

    Richard Reply:

    @Asina Sabakaki, Just ask for assiatnce from a friend. The date menu is not so user friendly but you can get it.

  15. HI, am trying to get a pin No for a company,how do i go about it because every time i try,i get a message that i have not entered the correct information…i have the certificate number right before me,i dont think i am missing any digit.please let me know the whole procedure.Otherwise it is really frustrating.

  16. hi,
    how can i apply tax pin for a friend online i cant edit the forn becouse it is in pdf.
    the pin is required urgently.



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