KRA online PIN registration – forgotten or lost PIN

April 20, 2009 36 Comments

Do you want to make money online?

For individual -Kenya residents PIN registration, prepare the following information:

Your ID number
Your Date of birth
Your District

Your Mother’s last name
Your Father’s last name

Your year of birth

Your Address (P.O. BOX)

Your personal email address. Make sure you can access this email because your password will be emailed to you.

Click here on the KRA Website and select NEW TAX PAYER link enter the details above and print your PIN certificate.

For lost or forgotten PIN

For lost PIN certificates, of forgotten PIN send an email to ControlRoom@kra.go.ke giving them your ID number to get details of your PIN . Alternatively, contact KRA Online support staff on this number: 020 2815059 or visit any KRA office near you.

Once you get your PIN number, you can register online and print the PIN details.
To register for the PIN go to www.kra.go.ke/portal/. On your right navigation click Taxpayer registration, under E-registration Services. Next page is written “Welcome to KRA Online services. Please enter your ‘User Id’ and ‘password’ to access to the system services.” Click on the link New Taxpayer Next page is written: “KRA has some information from you that allows you get a PIN.” Resident  Non Resident  Company  Choose and click Validate Next page; fill in the following; ID Number, Date of birth, District of Birth , Mother’s Last Name, Father’s Last Name and your Year of Birth. Note: For the Date of birth select day on the calendar, month (from the pull down menu) ; for year click the button with three dots. On the pull down menu 2009, and click on the – sign until you get to the year you were born. The last page is straight forward, will need you to enter details depending on whether you are employed or self-employed, in business etc.

Review: This service is a step in the right direction and should be met with praise. At the very least a shorter queue is expected at the Times Towers and this will save a lot of time for those applying for the PIN certificates. The only barrier to this service is that the web developer overlooked usability of the service. This is very evident in that fact that visitors to the website have to ask for assistance from cyber café attendants. If web usability had been factored in the development process of the website then KRA Sessions with Cyber Cafes owners will not happen again, saving taxpayers money. And cyber cafe attendants will not, “have taken the liberty to introduce exorbitant charges relating to the services.” Web usability according to Wikipedia is an approach to make web sites easy to use for an end-user without assistance. The goal here is, “Don’t make a visitor think!” The broad goal of usability can be:

  1. Put the most important thing in the right place on a web page or a web application.
  2. To give the correct choices to the users, in a very obvious way.
  3. Present the information to the user in a clear and concise way.

Put most important thing in the right place: The url www.kra.go.ke/portal/ was advertised on radio local daily’s as a place where you register for you PIN. In this instance, Taxpayer registration is the main goal for visitors accessing the website. A link to Taxpayer registration should therefore be obvious, prominent on the landing page. The link for Taxpayer registration is hidden on the right navigation in small text. A visitor to the website gets there after trying all the other links on the website. Give the correct choices to the users in a very obvious way: Then the page that follows: the link for New Taxpayer is hidden by the text boxes for ‘Identification’ and ‘password’. While filling the field for date of birth there is button to click to be able to input the day/month/year. The button is not obvious. It should have a call to action like click here. I hope these pointers will help the designer make something that is easy to use. It will save the KRA time spend teaching the public how to use the online service and will prevent cyber café clients from paying for an otherwise free service.

Disclaimer: This information is relevant as of 20th April, 2011. Though I have tried to make it as accurate as possible, please if there is any problem confirm at www.kra.go.ke/portal

Web design and hosting from Ksh 350 per month.

36 thoughts on “KRA online PIN registration – forgotten or lost PIN”

  1. Hi a point of concern,cyber cafes have been charging so much money so as to assist you get your PIN,my fear was did KRA collude with business men and women who run such businesses.Please if our Government Cares for the middle and the low class Kenyans may KRA open their own cybercafes and employ so many jobles youths to attend so many Kenyans who are being exploited.Thanks hope this message will reach KRA officials and Directors plus our beloved Government.

  2. I have been trying to apply for a pin number for the last three days but in vain! The site keeps reflecting that it cannot connect.Does this mean that the service is no longer available?please i need to know if i should just go ahead to Anniversary Towers or i can depend on this on line service as i have a deadline to apply.

  3. Hi,
    I’ve been trying to apply online a pin number and for the last two days i have not been successful. Kindly inform me how i can query and confirm if i’ve been successful in getting my pin or not.
    Thanks.

    1. @John,Any time you attempt to register for the pin,the system will tell you if you where successful. Please ask for help from a friend or cyber attendant.

  5. HI,PLEASE I HAVE 4 FORMS TO GET PINS FOR MY RELATIVES IN U.S,IN WHICH MOST OF THEM LEFT THE COUNTRY 1N 1975 SO THEY HAVE PASSPORTS ONLY AND THEY ARE KENYAN CITIZENS.please help its urgent have tried but online they don’t accept Passport number

  6. i went to TIMES towers to get a PIN no only to be told to go to NSSF REGISTRY OF PERSONS.. WHY

  7. this website is user unfriendly in the sense that some essential inquiries are not addressed e.g if one is already a registered citizen and have lost the pin card; how does he/she get a replacemnt of the card? now that un registered persons can do it online.
    Please advice.
    Yours citizen,
    dlaur.

  8. Am trying to register for a pin Id but i receive a message that my information is not consistent with that at KRA…..have never had a P.I.N before! please help!

    1. @Carol, hey, KRA has your ID number, District of birth – all the information on your ID card. It is this information the system comapres with what you are entering on the website. Please check the information.

  9. having succeded in registering for Pin online, i would to comment that you to put in default settings so that a person can easily register. i had difficult in inputtimg the death of birth later to realise that the default date is 1st july.

  10. how do i go about registering for vat registration number online .can i use my pin no. as my vat registration no.after registering my pin online.(sole propriatorship business)

  13. I lost my pin certificate then contacted KRA they gave me the pin but i find it hard to download the certificate online . please help and tell me the steps.

  14. Area code and what are the Eastern or Wester part of Nairobi some of us dont know.For an examble I am in Westlands but I dont know the area code. Please assist

    1. Area code is basically the new way of identifying post offices in the country. For example GPO Nairobi is 00100. So just check on your address ..the code is there.

  15. pin registration trough online will assist the comminity and it’s agreat improvement,im happy with it.fantastic well done.

  17. Hi,

    I lost my P.I.N card and would like to have a replacement copy. Please let me know how to go about having a replacement.

    1. Simply contact your local KRA office and give them your ID number to get details of your PIN or send an email to ControlRoom@kra.go.ke . Alternatively, you may contact KRA Online support staff on this number: 020 2815059

      Once you get your PIN number, you can register online and print the PIN details on any available printer.

  20. i would like to urge you to please try to present the details such as buildings, area code and street/road as some of us do not know about it. kindly assist in that sector

    1. Hi, are you asking for a building where to register for a PIN? You only need to visit any cyber cafe in town and type http://www.kra.go.ke/portal in the browser. Please follow the guide at http://www.hawlast.com/blog/
      If you find it difficult ask for assistance (don’t have to pay for this), or visit KRA Head Office at Times Towers Building, Haile Selassie Avenue.Tel. 020 – 310900

Comments are closed.