KRA online PIN registration – forgotten or lost PIN

For individual -Kenya residents PIN registration, prepare the following information:

Your ID number
Your Date of birth
Your District

Your Mother’s last name
Your Father’s last name

Your year of birth

Your Address (P.O. BOX)

Your personal email address. Make sure you can access this email because your password will be emailed to you.

Click here on the KRA Website and select NEW TAX PAYER link enter the details above and print your PIN certificate.

For lost or forgotten PIN

For lost PIN certificates, of forgotten PIN send an email to ControlRoom@kra.go.ke giving them your ID number to get details of your PIN . Alternatively, contact KRA Online support staff on this number: 020 2815059 or visit any KRA office near you.

Once you get your PIN number, you can register online and print the PIN details.
To register for the PIN go to www.kra.go.ke/portal/. On your right navigation click Taxpayer registration, under E-registration Services. Next page is written “Welcome to KRA Online services. Please enter your ‘User Id’ and ‘password’ to access to the system services.” Click on the link New Taxpayer Next page is written: “KRA has some information from you that allows you get a PIN.” Resident  Non Resident  Company  Choose and click Validate Next page; fill in the following; ID Number, Date of birth, District of Birth , Mother’s Last Name, Father’s Last Name and your Year of Birth. Note: For the Date of birth select day on the calendar, month (from the pull down menu) ; for year click the button with three dots. On the pull down menu 2009, and click on the – sign until you get to the year you were born. The last page is straight forward, will need you to enter details depending on whether you are employed or self-employed, in business etc.

Review: This service is a step in the right direction and should be met with praise. At the very least a shorter queue is expected at the Times Towers and this will save a lot of time for those applying for the PIN certificates. The only barrier to this service is that the web developer overlooked usability of the service. This is very evident in that fact that visitors to the website have to ask for assistance from cyber café attendants. If web usability had been factored in the development process of the website then KRA Sessions with Cyber Cafes owners will not happen again, saving taxpayers money. And cyber cafe attendants will not, “have taken the liberty to introduce exorbitant charges relating to the services.” Web usability according to Wikipedia is an approach to make web sites easy to use for an end-user without assistance. The goal here is, “Don’t make a visitor think!” The broad goal of usability can be:

1. Put the most important thing in the right place on a web page or a web application.
2. To give the correct choices to the users, in a very obvious way.
3. Present the information to the user in a clear and concise way.

Put most important thing in the right place: The url www.kra.go.ke/portal/ was advertised on radio local daily’s as a place where you register for you PIN. In this instance, Taxpayer registration is the main goal for visitors accessing the website. A link to Taxpayer registration should therefore be obvious, prominent on the landing page. The link for Taxpayer registration is hidden on the right navigation in small text. A visitor to the website gets there after trying all the other links on the website. Give the correct choices to the users in a very obvious way: Then the page that follows: the link for New Taxpayer is hidden by the text boxes for ‘Identification’ and ‘password’. While filling the field for date of birth there is button to click to be able to input the day/month/year. The button is not obvious. It should have a call to action like click here. I hope these pointers will help the designer make something that is easy to use. It will save the KRA time spend teaching the public how to use the online service and will prevent cyber café clients from paying for an otherwise free service.

Disclaimer: This information is relevant as of 20th April, 2011. Though I have tried to make it as accurate as possible, please if there is any problem confirm at www.kra.go.ke/portal