Terms of service

Communication

Our primary means of communication is via email. We will send receipts, invoices and updates about domain or web hosting services via email. Hawlast Ventures expressly DISCLAIMS LIABILITY for any DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES OR LOST PROFITS that result directly or indirectly from the delay to renew the service.

Websites maintenance - backup, upgrade, security

You have FTP access or Cpanel access to your website to help you download and keep a copy of your website.If your website runs on WordPress or Joomla or any other platform that needs constant update, it is your responsibility to ensure that your files are upgraded and secure. If your website gets hacked, it has mainly due to a weak password, or a security vulnerability in your scripts (plugin, theme, template). For emails, we strongly recommend use of an Email client like Microsoft's Outlook, Thunderbird, Apple's Mail to back up your emails on your device.

Payments

Our services are paid for annually - 12 months from the day of sign up. You should organize to make payments when they are due to avoid your service being interrupted.

Domain renewal

Late domain name renewal beyond the grace period may result in a penalty or the domain my be deleted and will be available for registration by the public. We will not be held liable in such situations.

Web hosting renewal

Our services are paid for annually - 12 months from the day of sign up. You should organize to make payments when they are due to avoid your service being interrupted. We do not back up or store files for hosting accounts that have not been paid for. If you have no intention of renewing your web hosting account, kindly back up your website files, database and emails.

Illegal activities

We do not allow our hosted websites to engage in illegal activities as defined by the Kenyan law. Involvement in copyright infringement, pornography, fraud is not allowed.

Spam emails

Sending unsolicited commercial emails is unethical. Our email servers can only send 2000 email per day (200 per hour). We take complains of spammers on our servers seriously and you may loss your services for engaging in Spam.

Last updated on 30 November 2017

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